Privacy and Returns Policies
RETURNS - Domestic US Orders
RETURNS - Domestic US Orders
NOTE ABOUT THE BIG50 CAMPAIGN - We love to clear the warehouse a bit each year by offering KILLER discounts like the one going on right now. RETURNS and SWAPS are NOT ACCEPTED on ANY item discounted 50%. If you need something different, buy another size and sell your original on eBay (you might make money!). THANKS for taking advantage of the deal and for understanding! A Restock Fee of 30% will be applied against items received as BIG50 returns, in addition to normal return criteria. Your satisfaction with our products is guaranteed! Please treat your shipment with respect and keep in a like-new resellable condition until you're positive you'll keep it. If you'd like to return it for a swap or credit:
- We'll accept returns for any reason for 30 days after purchase
- Please fold neatly
- Leave hang-tags intact
- Return in original packaging
- Please ensure that boots and waders are returned to us as you received them, in a separate box so as not to destroy their packaging.
- Return shipping is your choice, but we recommend a trackable method
- We credit items at 100% of their value, WITHOUT ANY RESTOCK FEES (Many outfits credit at 85%)
- Outbound Shipping is non-refundable, but we ship your swaps BACK TO YOU FOR FREE using UPS Ground
- You DO NOT need an RA, but it helps to use the form on the reverse of your invoice
- If you don't have the invoice, just ship it to us with a note explaining what you'd like (a swap/credit/etc), and we'll credit your original card or send your replacement via UPS Ground free of charge
- This applies to ONE round of swapping only. Multiple swaps over the same garment will result in additional charges.
- Above applies to U.S. ORDERS ONLY
Items that are returned wadded, used, soiled, without all components or without all original packaging may be subject to partial credit at the determination of BigCamo/Oversize Outfitters, LLC. Outbound Shipping charges, duties, brokerage fees, and all other international tarriffs are the responsibility of the customer and are non-refundable. All refunds will be processed to the credit card used for the purchase. Please do not return shipping C.O.D. as it will be refused. Unlike Wal-Mart, we are a small outfit who owns all of our inventory, so we're careful with each item that goes out the door.
REPAIR or REPLACEMENT
In to addition the above policies, we honor the original manufacturer's product warranties. If an item is found to be defective, please let us know within 15 days of purchase, and we will arrange for replacement or credit after inspecting the item. The items we sell are not indestructable, and are subject to normal user wear and tear, which will not qualify as a "defect" for replacement purposes.
Main Warehouse, Shipping and Receiving located at:
4734 Powell Ave.
Birmingham, AL 35222
Download a Return Form HERE: BigCamo.com Return/Swap Form Download
Due to the extreme cost of Shipping, International Returns are not accepted. Please make every effort to ensure you have ordered correct sizing before we ship. BigCamo.com will work with International Customers on an individual basis to resolve issues necessitating Repair or Replacement of defective goods to effect the most reasonable solution available.
THANKS - We appreciate your business and your careful returns more than you know!
PRIVACY Here's the SHORT version: When you place an order with BigCamo.com, your personal information is secured and transmitted directly to us. We use that information to verify your credit card information and get your order to you. That's it. About mailing lists, etc., we don't buy our customers, and we won't sell our customers... Period.
Here's PRIVACY in more depth, about what we do, and who we do (AND DON'T DO) it with: Our relationship with you is more than just the hard-to-find big and Tall clothing and gear. BigCamo.com is looking to supply you with great solutions, not problems or unintended consequences.
In order to get our BigCamo.com products in your hands safely and quickly, there are processes we follow and folks we work with. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
DATA FOR SHIPPING and PAYMENTWe collect and use the following:
The information is collected so that payment can be processed and shipping can occur. The payment data will be shared with a payment processor as well as the order total and possibly order details such as the products ordered. BigCamo.com's payment processors include:
DATA FOR SHIPPING
In order for us to ship a physical good, a shipping address is needed as well as product weight, box sizes, and occasionally order totals. This information will be shared with our shipping partner UPS, and USPS for smaller packages. In the unlikely event of a lost or damaged package, we may submit further information to our shipping partners to achieve satisfactory resolution of the issue. Your email address is used by these parties to inform you of shipment status.
DATA FOR ANALYTICS and BY BROWSING
Pages browsed will be tracked by Google Analytics and will be logged by the Web Server. The information tracked and logged will include your IP.
Your IP and cookie data will be shared with Facebook and InstaGram, should you decide to click on their links. If you sign up for our newsletter your email and contact information will be used by us to contact you directly, at times with MailChimp. We may contact you in the future via email about specials, new arrivals and the like. You may opt out at any point. WE DO NOT SELL YOUR INFORMATION, NOR DO WE ALLOW ADVERTISERS on our site!
Cookies are small files stored by your browser on your device. They are used to remember preferences and improve the browsing and checkout experience. Our shopping cart uses the following cookies:
Orders– When an order is completed the order information (including email, name, address, products, shipping method, etc.) is stored in a database. That information remains for up to one year.
- FULFILLING DATA REQUESTS
Contact us if you need a copy of your Orders
OTHER DATA NOTES
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.