Privacy and Returns PoliciesPRIVACY When you place an order with BigCamo.com, your personal information is secured and transmitted directly to us. We use that information to verify your credit card information and get your order to you. That's it. We promise to never ever give out our customers' personal information to anyone. About mailing lists, etc., we don't buy our customers, and we won't sell our customers... Period.
RETURNS - Domestic US Orders Your satisfaction with our products is guaranteed! Please treat your shipment with respect and keep in a like-new resellable condition until you're positive you'll keep it. If you'd like to return it for a swap or credit:
- We'll accept returns for any reason for 30 days after purchase
- Please fold neatly
- Leave hang-tags intact
- Return in original packaging
- Please ensure that boots and waders are returned to us as you received them, in a separate box so as not to destroy their packaging.
- Return shipping is your choice, but we recommend a trackable method
- We credit items at 100% of their value (not the 85% many do)
- Outbound Shipping is non-refundable, but we ship your swaps back to you for free using UPS Ground
- You DO NOT need an RA, but it helps to use the form on the reverse of your invoice
- If you don't have the invoice, just ship it to us with a note explaining what you'd like (a swap/credit/etc), and we'll credit your original card or send your replacement via UPS Ground free of charge
- This applies to ONE round of swapping only. Multiple swaps over the same garment will result in additional charges.
- Above applies to U.S. ORDERS ONLY
Items that are returned wadded, used, soiled, without all components or without all original packaging may be subject to partial credit at the determination of BigCamo/Oversize Outfitters, LLC. Outbound Shipping charges, duties, brokerage fees, and all other international tarriffs are the responsibility of the customer and are non-refundable. All refunds will be processed to the credit card used for the purchase. Please do not return shipping C.O.D. as it will be refused. Unlike Wal-Mart, we are a small outfit who owns all of our inventory, so we're careful with each item that goes out the door.
REPAIR or REPLACEMENT
In to addition the above policies, we honor the original manufacturer's product warranties. If an item is found to be defective, please let us know within 15 days of purchase, and we will arrange for replacement or credit after inspecting the item. The items we sell are not indestructable, and are subject to normal user wear and tear, which will not qualify as a "defect" for replacement purposes.
Main Warehouse, Shipping and Receiving located at:
4734 Powell Ave.
Birmingham, AL 35222
Due to the extreme cost of Shipping, International Returns are not accepted. Please make every effort to ensure you have ordered correct sizing before we ship. BigCamo.com will work with International Customers on an individual basis to resolve issues necessitating Repair or Replacement of defective goods to effect the most reasonable solution available.
THANKS - We appreciate your business and your careful returns more than you know!